Check the creative process and development solutions on website development for Balco Medical Centre, a renowned NABH certified healthcare and cancer specialist hospital based in Raipur, Chhattisgarh.
VMRF is a non-profit organisation initiated by Vedanta Resources and Bharat Aluminium Co. Ltd. (BALCO) to contributeto the prevention of cancer and its related illnesses through a Centre of Excellence in medical, surgical and radiation oncology.
More than 2.5 million Indians currently live with cancer and the country sees over 5,50,000 cancer-related deaths each year. With these statistics in mind, VMRF aims to bring ultra-modern, multi-modality diagnostic and therapeutic facilities within easy reach of India’s population at a reasonable and affordable cost.
By achieving state-of-the-art medical and research environments, BALCO’s facilities brings ultra-modern, multi-modality diagnostic and therapeutic facilities for everyone.
To refine the existing website and add useful features for better user experience and accessibility.
To enhance their digital management, to make their sales, feedbacks, complaint registry and assets record put into a secured portal.
Before we approach any design, our first step is to understand our client. We would want to clearly determine their expectations and requirements. By doing so, we are able to establish an appropriate premise that would help us figure out what they want.
Balco medical previously had a website which lacked many features and the UX was not up to the mark. So they asked us to update some elements of the website and add additional features which were important. They also asked us to make a portal through which various tasks and management could be made easier for employees and patients.
The website lacked some features which were essential for any healthcare institution. Our developers added a “Book an appointment” option in the homepage so that people don’t need to visit the hospital, they can choose any one of BALCO’s doctors and book an appointment online.
Since BALCO is a non-profit organisation, we also added a “Donate Now” option, so that patients satisfied with the hospital’s care can donate according to their wish.
A career page was added in the website so that medical talentsof fields such as nursing, radiology, cardiology etc. can join BALCO medical centre and contribute towards the betterment of mankind.
We created a portal for all the entry and management related functions to make coordination between various departments smooth. Various modules have been created in the same portalfor different needs of the departments.
Employees’ management– In this module, the head of the respective department manages employees. It is structured to accurately monitor, assess, and control the working hours of staff and to efficiently utilize the human resources.
Finance management- Through this module the finance department manages all the expenses, and incomes periodically. After every month, it generates report of all financial activities.
Patient feedback- This module has been specifically created for gathering feedback from patients. The patients are given a set of pre-made questions and are asked to review the care of theirdoctors and nurses. According to the review, the doctors, nurses and staff are assessed.
Quality check section- Made for reviewing and managing defects related complaints, it has separate section for it called “incident”, through this module quality management team can view the defect/anomaly and take action accordingly.
Complaint management- This is the section where the employees can register any small or big complaint regarding anything. Members of respective departments can see to the complaints and take action accordingly from here. It is made specifically for three department- maintenance, engineering and bio-medical.
Fix assets- This module is for recording entry for every asset. That asset maybe a small keyboard or a big bed.
So this was our exciting collaboration with Balco Medical Centre, we found our way to reach the hospital’s needs by providing them necessary IT development and management tools.